Frequently Asked Questions
Get all the information you need about shopping with Nankin Hobby.
What is the standard shipping time for orders?
We typically process and ship orders within 1-2 business days. Standard shipping usually takes 3-5 business days depending on your location within the continental United States.
What is your return policy for fashion items and accessories?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Please ensure the product is in its original packaging to qualify for a full refund.
How can I track my order once it has been placed?
Once your order ships, you will receive an email containing a tracking number and a link to the carrier's website where you can monitor your package's progress.
Do you offer international shipping?
Currently, Nankin Hobby ships to addresses within the United States and Canada. We are working on expanding our international shipping options in the near future.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.
How do I ensure I am choosing the correct size?
Each product page includes a detailed size guide. We recommend measuring yourself and comparing those figures to our chart to ensure the best fit before placing your order.